Privacy Policy

• Registration data: nickname, name, email address, password, country/region and interface language. Your country/region cannot be changed by yourself after registration.
• Account details: the last name, first name, date of birth and gender you enter in the member center.
• Profile: your member avatar and bio.
• Communication preferences: whether you subscribe to the newsletter and whether you receive service notifications.
• Third-party sign-in: when you sign in with a Google account, we receive your name, email address and account identifier from Google. We never receive your Google password.

Registration data is required to create an account. If you do not provide it, you cannot register as a member, but you can still browse the Platform’s public content. Account details and profile information are optional.

Travel stories, photos, reviews, saved items and trips that you create, upload or publish on the Platform are stored on our servers.

Publicly published content (such as travel stories and reviews) is shown together with your nickname and avatar, can be seen by other users and visitors, and may be indexed by search engines. Saved items, trips and unpublished drafts are not shown to others unless you make them public or share them. For rules on published content, see Chapter 3 of the Platform’s Terms of Use.

• Technical data: IP address, browser type, operating system, time of visit and referring URL, used to keep the website running, protect information security and troubleshoot problems.
• Usage data: after you consent to analytics cookies, Google Analytics 4 collects the pages you view, time spent and interactions.

• Necessary (no separate consent needed): remembering your chosen language, your sign-in status, your cookie choice and any travel story draft you have not yet submitted. If you choose to stay signed in, your sign-in status is kept in the browser until you sign out; otherwise it is cleared when you close the browser tab. Story drafts stay only in your browser and are not sent to our servers.
• Analytics cookies (consent required): Google Analytics 4. It is loaded only after you click “Accept analytics cookies” in the cookie banner; if you choose “Necessary only”, it is not loaded.

You can change your choice at any time from “Cookie settings” in the website footer. After you withdraw consent, we stop loading Google Analytics and clear its cookies.

Creating and managing your account, sign-in verification (including email verification and password reset), storing and displaying the content you publish, providing saved items and trip features, and replying to your inquiries.

Sending service notifications such as content review results and event reminders. You can turn off “Service notifications” in the member center, but emails triggered by your own actions, such as email verification and password reset, will still be sent.

Only if you subscribe to the newsletter do we send you LAVOYA travel news and event information. You can unsubscribe at any time in the member center.

Analyzing how the Platform is used in statistical or de-identified form, such as the distribution of users by country/region and language, to improve content and features.

Preventing abuse, fraud and violations of the Terms of Use, and responding to requests from competent authorities or judicial bodies as required by law.

• Google: Google account sign-in and Google Analytics 4 traffic analytics (only after your consent).
• Cloud hosting and database providers: storing your account data, uploaded photos and published content.
• Email delivery providers: sending verification emails, password reset emails, service notifications and newsletters.
• Map tile service (OpenStreetMap): when you view a map, your browser downloads map images directly from the tile servers, which therefore receive your IP address.
• AI service providers: see Section 4 of this Policy.

These service providers may process your data only to provide their respective services.

Pages on the Platform such as places and events may link to partner websites (for example, accommodation or ticketing sites). We add parameters to these links that identify the source (such as utm_source), but we do not send your personal data. Once you visit a partner website, the partner handles your data under its own privacy policy, which you should review.

We may disclose your data to meet legal obligations, including responding to lawful requests for information, court orders or government investigations.

In the event of a merger, acquisition or transfer of assets, your data may be transferred as part of the transaction. The recipient must continue to protect your data under this Policy.

Some service providers have servers outside Taiwan (for example, in the United States), so your data may be transferred abroad for processing and storage. We do so only to the extent necessary to achieve the purposes of this Policy.

When you use AI features such as the AI travel companion, we send what you enter in that feature, such as destinations, trip length, preferences and conversation content, to the AI service provider to generate a response.

We do not proactively send account data such as your name or email address to the AI service provider. However, if you include such information in your input yourself, it will be sent along with it, so please avoid entering unnecessary personal data.

The AI features are currently provided by OpenAI, and the data is processed in the United States. The data sent is used only to generate trips and travel suggestions, and we do not authorize the service provider to use it for marketing or other purposes.

Before you use an AI feature for the first time, we inform you and obtain your consent. AI features are optional, and not using them does not affect your use of the Platform’s other features.